JOB DESCRIPTION AREA MANAGER

 

STAFF

• Advise recruitment needs to Head Office and join individual and group interviews for new staff when required
• Train, mentor and lead your team.
• Work closely with Retail Managers.
• Ensure shops are staffed appropriately and within budget.
• Staff Scheduling
• Oversee absence procedure regarding staff cover.
• Handle any staffing issues.
• Motivate Retail team.

TRAINING

Work closely with the other Area Managers to ensure staff have the tools and motivation to:

• Increase sales and customer numbers.
•  Provide high quality, consistent customer service and ensure high standards are maintained in all aspects of the running of the shops.
• Sell products and promote them to customers in a positive manner.
• Complete initial 2 weeks induction training & 3-month probation period with support from HR.
• Have excellent product knowledge.
• Minimise waste and manage stock levels.
• Reporting sales and initiating target driven sales.

COMMUNICATION

• Keep communication channels open and clear.
• Use discretion when handling information, in accordance with GDPR.
• Communicate information to staff, office and bakery.
• Set clear roles and responsibilities for shop staff.
• Ensure all staff understand our vision and strive towards business goals.
• Anticipate problems and flag up to senior management team.
• Report back to Commercial Manager on a regular basis and keep informed of all significant developments.

 

CUSTOMERS

• Understand the importance of good customer service and how to achieve it.
• Put yourself in place of the customer, ensure we are offering outstanding service they would not get elsewhere.
• Deal with any customer complaints – appropriately and professionally. Seek advice from senior management team if necessary.

GENERAL ATTITUDE AND BEHAVIOUR

• Be: responsible; conscientious; committed; professional; proactive; co-operative; enthusiastic; ambitious; cheerful and helpful.
• Always think ‘how could we do this better?’ re: efficiency, ordering, procedures, selling, team working, morale.
• Demonstrate leadership skills with the ability to inspire and motivate others.
• Exhibit a passion for detail and the ability to maintain the brand across all branches.

 

Hours of work: 5 days per week Monday-Saturday, approximately 40 hours per week according to the needs of the business. On call 06:30-20:00 for staff absence reporting and cover purposes.

 

Benefits;

Uniform provided
Company events
Cycle to work scheme
Free bread
50% off for employees
10% off at Eight on the River Cafe
Pension Scheme
A box of cakes on your birthday
Free meal provided every shift
Holiday entitlement of 28 days including bank holidays pro rata
Employee assistance 24/7 helpline offering free confidential advice and support
Eligible for Area Manager bonuses after a successful 3 month probation period
Company car provided
Company phone provided
Company laptop provided

 

 

Inclusion & Diversity

At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey.